Has your business suffered from Yelp’s “filtering” system?
WE DO NOT filter reviews, unlike Yelp, we allow ALL reviews!
Please tell us your story -
Lost in Yelp
You Know as a small company with thirty years serving our community our goal remains " in the race for quality there is no finish line". We work hard to satisfy our customers. Seventy plus hours a week, six days a week. We have thousand and thousands of old and new customers that are very satisfied. I monitor Yelp only to stay in touch with how customers feel through their comments. Yelp has the ability to remove honest positive reviews without any thought process what so ever. It appears they can't believe that customers could be that happy with a any business. Yelp should contact some of the small businesses that receive almost all 5 stars, I'm sure we could give them some direction on how to operate their business in a more honest and effective manner.
Yelp should be legally responsible for the damage they create to small businesses by removing honest unsolicited and positive information.
Yelp Elite Bullies and Crooks!
This link is to replace the previous link to the New York Times article about Yelp Elite "Squad" sent out by Yelp to catch businesses they think have manufactured reviews. What the are practicing is entrapment. How can they legally conduct their company with their own watch dog squad. Can you spell vigilante?
Yelp is as Good as It's Reviewers
I was looking at a user’s review and found these interesting tidbits:
In her top review of Law Office of Theresa N, this Yelper, Lucy G states that she took 2 bribes to remove negative reviews and then posted a 5-star review.
a). “She is the one who offered to help review them for free. Why? Because she wanted me to remove my negative review, which I did (and even changed it to a 5-star glowing review). Lucy G” Then she changed it back to negative.
b). “I had no intentions of coming back to redo my review yet again, but recently got burned with another business that also “BRIBED ME” into removing my negative review.”
In looking at Lucy G’s profile it appears that she also reviews businesses that she never visited. See owner comments.
So what reviews of Lucy G do you believe, the negative reviews or the positive reviews? This is why people do not trust Yelp.
Yelp removes all of our positive revues!They give a FALSE impression of my business and is causing us serious reputation and financial loss!
Yelp is a for profit company this has nothing to do with free speech, it is free speech manipulation, businesses should be given the freedom to take themselves off some one else’s for profit listing, why do we as business owners need to sacrifice our good will so another business can make money off our good name? they should be paying us royalties just like the record industry if we give them permission to use our businesses to help their business make money, why do we need to be the sheep that are sacrificed so another can profit from harming our good will and our hard work? Do Not ever give up the fight on this issue! NEVER!! The laws must change!!
Yelp has hurt our 32 year old business, we have 1000 satisfied account, 60 satisfied crews that do cleaning & 20 office employees that love their job. We still have our 1st account since 1982. Occasionally, we have disgruntled customers that can’t pay their bills, want us to do different services we are not equipped for, they want to get out of their contract, or our competitors also will give us negative comments that are not true. There are 2 sides to every story. The majority of comments are negative in Yelp. This is not the American way. You are not guilty before proven innocent. Before BBB gives a rating, they hear the two sides to the story and determine who is wrong. It only takes a few negative reviews to get a 1 star rating in Yelp. We had many potential accounts that didn’t go with us because they referred to Yelp, and believed the lies told about us. You shouldn’t publish anything a person says without verifying it. Especially in business, and when it comes to finances that can damage a company’s credibility. Even in show business or sports, articles that are not true are challenged & clarified. We had an account Beverly Hills courier that we serviced since 1984. They gave us a great review when they moved and had in house service. Yelp didn’t put the review on our Yelp page.
Ripped off by yelp
Yelp gets 5 big stars for being the biggest thief in the internet marketing.
Yelp sales representative used deceiving tactics to make us sign a contract with them. They promised that hundreds of people will find us in yelp; they assured that their search engine is better than Google, Bing and Yahoo all together. Their sales rep was so convincing that it made us get in to a one year contract paying $350 a month for 2 or 3 visitors a month. Their service is so bad and deceiving that when you get in to their website it is only for bad and for trouble.
Attention all business out there DO NOT DO BUSINESS WITH YELP!!! It’s not worth the money you may pay them and you are exposing yourself to get bad reviews that you might never be able to get rid of.
Yelp HAS destroyed my business!
I posted last about a year ago my story. (In full below)
The matter with Yelp is getting worse.
Everywhere you lookup about my business the ONE (1) negative review published by YELP appears. 12 positive reviews are hidden nowhere mentioned, listed or to be found.
As if ONE negative showing is not enough YELP adds to this negative review a blatant lie and false statement: “First to review”, Totally untrue! A complete distortion and deliberate false statement!
Now Yelp and the one rogue reviewer has finally ruined us with evidently false statements and deliberate distortions. No longer can I get any reasonable business as many or most people go to read about us on Yelp. Honestly, I do to from time to time read about other businesses on Yelp.
But now I reached a point where I will soon have to file for bankruptcy as I cannot get any business going despite my good reputation. My revenue have so much declined since Yelp started to hide my positive reviews that I can no longer stay afloat. The decline goes in sync with the Yelp actions.
Lets’ put the cards on the table:
I stand by this and I have no hesitation to reveal that the negative review is from Mr. Uri Lopatin, 1233 Howard St. # 716, San Francisco, CA 94103 who wanted to coerce us to help defraud his insurance by asking us to bill his personal requested remodel modifications to the insurance covered repairs (water damage).
When we told him kindly we don’t do business like that and politely refused to do such, he started to whine around and delayed final payment. Obviously not getting his way to stiff his insurance, he resorted to a “revenge”, writing a negative review on Yelp despite the praise he initially gave for the superb delivery and completion of all work. (Read our reply letter on Yelp to his review, Google: “yelp eucraft.com”)
We tried to have his false review statement corrected with him as well as Yelp’s own but to no avail. All we got was ignorance the arrogance of superiority of power. I only succeeded to manage having in the Google search result a first line in vain mentioning a little truth what Yelp is doing and hiding. (Google as above)
What I don’t understand is:
When an editor in a publishing company writes a false story, the company is held libel. Right?
When a rogue or false reviewer writes a slanderous or false statement about a business and Yelp is the publisher, why can Yelp as the de facto publisher not be held libel? After all they are the publisher, whom without, none would be!
The legal definition I found: Libel is any defamation that can be seen, such as a writing, printing, effigy, movie, or statue that involve the communication of false information about a person, a group, or an entity such as a corporation.
So why is Yelp and its Mafia style racketeering methods “immune” against all?
Original first post:
I'm a remodeling contractor (European Renaissance Craftsman). I started out in ’06 and have been only a few years in business in San Francisco. I’m registered with the BBB and have received an A rating.
After 2008 I have my hard struggles but nevertheless, as I care much about my clientele the fruits of my labor show. Many of my clients are repeat customers. My entire reputation and most of my business is based on client "Word of mouth" referral.
A few years ago I realized that many people search on Yelp. Thus I asked my clientele if they would be so kind and write a review about their experience with me. A few did and I received 8 appreciative reviews. Some transcribed and posted the actual thank you letter they wrote to me. The clients are all verifiable real and true.
After an architect I work with posted a review about me around August last year (2011) suddenly all the 8 legitimate reviews, originally written and posted by my clients I have done work for, where filtered out by Yelp! To no avail, I no longer appear, if you can find me, on a Yelp listing with reviews. Contacting Yelp about this matter and documenting the above I get a brush off excuse "boiler plate" answer as reply. I offered Yelp all client data so they could verify it themselves. Of course I received no answer and upon several inquires a “bla bla no can do” answer.
Looking at my Yelp statistics provided by Yelp I can see the drop off after the reviews where all hidden. Indeed I experience the Yelp action of filtering and have substantially less business inquiries struggling now more than after the ’08 crash, “courtesy Yelp”.
In my opinion this Yelp action is unjust, discriminatory and a bad faith action bearing no justifiable reasoning whatsoever. The business model of Yelp compares more to a autocratic attitude operation than fair business review representation.
People's Court Footage About Yelp!
I am very disappointed in the way yelps website filters the reviews. I work for a very Professional Business for an amazing boss and team at 67 west hair designers. A long time ago (almost 3 years ago) a bad review was written about our salon. It was written about a stylist who does not work for the salon anymore. The salon is a different team now, and I think it is truly unfair that out of the 12 amazing reviews we have, the one bad one from a long time ago is the first and only review that shows up. to see the great reviews about our salon you have to click filtered reviews. It is truly unfair and gives false judgment about our business, we are very disappointed and unhappy.
They filter legit reviews. I don't know how their system works but I think it's bogus. I had genuine customers that tried to submit reviews from their experiences with my company and they were all filtered out. I also have a problem with Tripadvisor. They also do the same to small business owners.
Yelp Has To Be Shut Down
We own 2 restaurants in Rhode Island. I have had several arguments with them which has resulted in their active effort to hide every good review we have. Around election time a bunch of wackos attacked me every way they could. They found my children and then my businesses. They left the most disgusting reviews about me personally. Even the "C" word was used. It took me forever to get them to agree to remove them. Even after that I found them on a version of Yelp for phones or something. Well as of today we have 28 filtered reviews and have I think a 2 star rating. They filter most reviews now and I think just want us to close. The filter is a lie and they use extortion tactics to do business. At some point I hope there is a class action suit that works.
every people ho wood like singe petition come and sing 320 tejon place palos verdes estates C.A.90274 phone 310-378-0267 or send me your email att; to Jacques.
yelp for restaurant
yelp keep taking good one and live only the bad comment in my page because i don't advertise with them i have all the cope of the comment we all need to do some thing about it
People's Court Judge Milian Is Horrified By Yelp
This is an excerpt from a transcript of a People's Court case regarding the return of a deposit for the possible sale of a yoga studio, which aired on July 17, 2013. Read what the Defendant and Judge Marilyn Milian say about Yelp.
Defendant: The bad comments on the Internet were through Yelp which to me is a scam to begin with.
Judge: Wow. I don't know if what you're saying is accurate or not. If it is, that's outrageous.
Defendant: It is. And this is true.
Judge: Garbage in, garbage out with the Internet. It's informative because you learn something you might
not have known but you always have to look with a skeptical eye and the other thing that business owners did is they will post 42 positive things, and that will push the negative down the road, too.
Defendant: But that didn't happen. They filtered out every positive statement from our students. And you can check that yourself, your honor.
Judge: I'm horrified.
there time is coming
check out the law suits that have been filed, and there will be many more, they are hiding behind the filter, and sooner or later the courts are going to get sick of it, what need to happen is a class action all over the country, instead of one or two business. The only way you can get positive reviews is to be paying there fees if not the only reviews that are going to stick to your profile is the negative ones. There company is very inconsistent with there practices, and will get caught, just takes time,
YELP WHERE THE CRAZIES AND THE WANNA BE'S GO TO FEEL SPECIAL!!
I have been a top color specialist for over 20 years. Yelp is distroying people reputations as well as peoples businesese. It attracks the crazies and the lonely bitter people and gives them a place to post lies, get vengence or just bash people they dont like and in return feel special. The lonely, that cant make it in regular society or even in the regular internet world feel special at the expense of others. I resently had enough with Yelp when a client Farrah Alexander, a cheap, coupon clipping, nut job, with home dyed brassy red hair, came to have Highlights and a cut at a huge discounted price, tipped $5 TO 2 HAIRDRESSERS FOR THE WORK??!! when she returned 3 weeks later, and requested one of the hairdressers to once again do her hair at a rediculous discount, he refused. We have the right to refuse services, and becuase she was not upset and got her feeling hurt, went to yelp and posted a book long review, full of lies bashing both the colorist (me) and the hairdresser that cut her hair and refused to have her as a client again. She ranted and raved, posting nothing but lies about both of us, and bashing our work and well as our professionalism.
YELP HAS TO GO!! AND THE EVIL B------ES THAT USE THEM TO SEEK REVENGE OR JUST BE NASTY, SHAME ON YOU!!!
YELP AKA BITCH AND MOAN FOR VENGENCE
Im a NYC color special for a salon in midtown. Im have been at the top of my game for over 20 years, working in the top salons of NYC for years. Since yelp, clients have misused and posted lies, not to mention haters from ex bosses to bitter former co workers now use yelp as a way of getting back at people they dislike by posting bogus nasty reviews on yelp. I understand that some clients are not happy with services rendered, but most that post on yelp do it for vengeful reasons, most are half truths or total lies as a way of revenge or to get even with someone for the simple reason that they were not caitered to or given stuff for free. Most clients that post on yelp are penny pinching, coupons clipping nuts that use yelp as a way of demanding things for free and taking advantage of good people and abusing there positions as a client. I have had clients post bogus reviews because they didnt get things done for free or because of a simple case of not seeing eye to eye on what they were requesting or insisted they wanted. I have done consultations where clients had damaged, totally discolored and reuined their hair, then expect me to pull out a wand and fix it, when I let them know the only thing that will fix it is a sissor, and refuse to do it, they have used yelp to bass me with false posting etc on yelp. I have also refused to take clients again cause of extremely low tipping on discounted work, and they too chose to go on yelp and bash me and co workers for now not wanting to do them. WHEN A CLIENT IS NASTY, UNCOMPROMISING, RUDE, UNREALISTIC AND CHEAP, WE HAVE THE RIGHT TO REFUSE THEM, AND SHOULDNT BE AFRAID OF A YELP POST DONE FOR REVENGE AND A WAY OF GETTING EVEN!!
Yelp took a great idea of informing people and letting us review and help others choose services with an honest review and let the crazy, vengful nutjobs out there abuse it and let it become a place for the bitter, cheap, users and haters to vent and try to distroy hard working people and the businesses they own or work for. And use yelp as a bargaining tool to demand free add ons or unrealistic demands do to the threat of a bad review.
SHAME ON YELP AND THE GARGAGE THAT USE THEM TO HURT OTHERS FOR THEIR OWN SELFISH REASONS!!
Yelp is DESTROYING the rep of my restaurant
My restaurant had a 4.5 star rating until one day all the 5 star reviews disappeared. We found out that there are 20 (yes 20) five star reviews that were filtered and only the negative reviews remain. The previous owner and I are on terrible terms and she has taken to bad mouthing us, she has put up two one star reviews that yelp will not filter. Now, I don't mind people having a complaint, it happens, and I also don't mind that they put it on the web (I would rather they didn't, but hey) but what I can't stand is the fact that yelp has taken down literally every good review that we have had! Terrible! Yelp has to go! It is destroying our small businesses that don't get the quantity of reviews to recover, and even if we do, they take down our good reviews!
Yelp removed negative reviews
I used Yelp several years ago to locate a vet near me. The one receiving the most recommendations proved tragic: one of my dogs died at his hands and the other severely hurt. Both cases because vet is not really a surgeon and also, as it turns out, a very bad track record and known problem vet in my community. Yelp does not post my negative reviews of this vet and does not respond to my queries.